Frequently Asked Questions
1. I received an email/postcard/phone call from a company asking for my personal information. They said they were working on a directory for FAU Alumni Association. Is this a legitimate project or is it a scam?
FAU Alumni Association is excited to partner with PCI (also known as Publishing Concepts) to publish the 2019 FAU Alumni Directory. This project is important to FAU because it allows us to better communicate with our alumni. Of course, we want to know where our alumni live and work, but we are also interested in knowing about your successes. This updated information helps us to:
Keep you connected via FAU events
Help students select their areas of study through success stories like yours
Improve the university’s college rankings
Improve the university’s accreditation scores
Increate the amount of grant funding
Increase recognition of our military and veterans
Establish a mentor/mentee network
2. How do I know my information will only be used for directory purposes?
FAU Alumni Association has a contractual agreement with PCI that states:
a. The names, addresses and information provided to PCI by the FAU Alumni Association for the publication of the Directory will be held confidential by PCI, except to the extent they are utilized in, or in the preparation of, the Director and except as required by court order or law.
b. The Director will be made available only to alumni of FAU. Upon completion of the project, PCI will return to the FAU Alumni Association any and all electronic files that have been supplied by FAU Alumni Association or produced by PCI in connection with the production of the Directory.
I would like to verify and update my information. How may I do this?
If you have received a postcard or email with a telephone number, you may call the number to speak with a dedicated representative for the FAU Alumni Association project. The representative will verify all the information we have on file for you and make any updates where needed. One of the numbers for the FAU Alumni Association alumni is 1-800-581-0640.
If you received an email with an embedded link, you may go online to review your information. If you have questions, please call PCI’s customer service desk at 1-800-982-1590 or email firstname.lastname@example.org.
3. Can anyone purchase a directory?
The FAU Alumni Association Directory is available for sale only to FAU alumni.
4. When will I receive my directory?
The total duration of the directory project is about 12 months. Since we began the project in December 2018, the directories will be distributed in December 2019.
5. Can I choose some or all of my information not to be printed in the directory?
When you call to update your information, you can tell the representative what information you would prefer to have excluded. You can also communicate this information to the PCI customer service desk (1-800-982-1590) or to the Alumni Association.
6. I ordered a directory/package over the phone and would like to cancel my order. How do I do this?
Call the PCI customer service help desk at 1-800-982-1590 or email email@example.com and they will take care of you.
We take your privacy seriously!
Be assured that these are legitimate communications from the FAU Alumni Association, sent throughout partner, PCI in Dallas
QUESTIONS? Contact Jennifer Russ at 561-297-1248 or firstname.lastname@example.org